Customer Service

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We firmly believe in doing everything we can to ensure our customer's satisfaction. If you need to get in contact with us, have questions about purchasing, would like to order over the phone, or maybe just want to get some first-hand beauty advice, then please don’t hesitate to contact us. We’re ready to help. Read our FAQ to get our information or fill the form and we’ll give a response within 24 hours.



FAQ

FREQUENTLY ASKED QUESTION


Where is Avoskin's official store?

For now, Avoskin serving all the official sales online. You can get Avoskin products through purchasing at or official website, www.avoskinbeauty.com, or AVO Store throughout Indonesia. You can get the location and contact of AVO Store in www.avoskinbeauty.com/avostore

You can get Avoskin's products in Sociolla Store Lippo Mall Puri, Sociolla Store Tunjungan Plaza, Sociolla Store Kota Kasablanka, CNF Store, Els Beauty Jogja, Lunacoco Semarangan, dan Makeuppucino Bandung

I want to try Avoskin, but there is no AVO Store in my city. How do I buy Avoskin?

You can make purchases through our official website, www.avoskinbeauty.com, that serve sales and shipping to all over Indonesia and abroad.

I do not understand how to purchasing via the website. Can you explain it?

You can follow the steps in www.avoskinbeauty.com/info/howtoorder. You can use your computer, laptop, or smartphone to access the website.

Is Avoskin suitable for my skin? Does Avoskin provide consulting services?

Avoskin formulated to suitable for all skin types. If you want to consult your skin problem, contact us via LINE: @avoskin. You will be directly connected with our Customer Service/Beauty Advisor (CS/BA). If you want a faster service, you can try Skin Advisor on our official website.

What is Skin Advisor?

Skin Advisor is an online consulting service provided in the digital application. You can use this app on your smartphone or computer. Just 3 easy steps, you will know what the problem on your skin, and we can recommend natural treatments and Avoskin's products that you should use. To try it out, please click www.avoskinbeauty.com/skinadvisor

How can I identify the genuine products of Avoskin?

Avoskin's products with guaranteed quality are only officially sold through the website www.avoskinbeauty.com, AVO Store, and e-commerce or offline store that cooperates with us. Make sure you receive the product with good packaging and sealed, complete with hologram stickers released by Avoskin.

I want to start using Avoskin. What products are suitable for me, and how much the price of the product?

For beginners, we recommend a series of Avoskin Deluxe Series, which consists of Avoskin Day Cream (10gr), Avoskin Night Cream (10gr), Avoskin Hydrating Treatment Essence (100ml), and Avoskin Naufa Facial Soap (50gr). As of June 1, 2016, this set is sold at IDR 335,000.

I use Avoskin for one week, why my face become rough suddenly?

There is a sign of detoxification. It can be considered as the adaptation process of the skin. Another reason, it may happen because you previously used a blended product containing heavy chemicals. Avoskin's formula will work to remove the chemicals that exist in your skin through detoxification. It normally takes place within 4-6 weeks to make your skin back to neutral.

If my skin had been rough, is it safe to continue using Avoskin?

There is no problem to continue the use of Avoskin into your face. With the use of Avoskin regularly, skin adaptation will be faster, and the performance of Avoskin's formula will be increased.

Can Avoskin products remove the acne?

Yes, it can. Avoskin will optimize the condition of your face to keep it clean, healthy, fresh, and bright naturally. The formula of Avoskin will work to eliminate the acne and preventing the emergence of new acne.

How long do I need to get rid of acne?

It depends on the severity of your acne, and also depends on the conditions of your skin. The severity of acne is different in each person. The higher the level of severity, the longer the healing process. It also determined by the skin type in a person. There is a skin type with a fast and slow regeneration process. However, acne and damaged skin will be removed quickly when you treat it with proper care. Using Avoskin routinely to get better skin is the right way. Normally, Avoskin will give great changes for your skin within 6-8 weeks.

I have dull skin, can Avoskin brighten my skin?

Yes, it can. One of the functions of Avoskin is to brighten the skin tone. The result is very natural and radiant. It because of the formula of Avoskin made with natural materials.

Can Avoskin remove the black spots?

Yes, Avoskin can remove the dark spots, wrinkles, and other symptoms of skin aging. You can use Avoskin Hydrating Treatment Essence to maximize the process. However, if the spots on your face are very hard, we recommend you to use the full treatment of Avoskin Deluxe Series.

Can I order Avoskin through the Official Avoskin's Facebook Page?

Sure, you can. You can visit Official Facebook Page Avoskin at www.facebook.com/AvoskinID. Please chat through a message on the Avoskin's Official Facebook Page to place an order and connect with our CS.

Is Avoskin suitable for sensitive skin types?

The formula of Avoskin was designed to suitable for all skin types, including sensitive skin.

Is Avoskin an addictive product?

No, Avoskin is not an addictive product. Avoskin only uses natural ingredients with the highly hygienic process in the making. It makes Avoskin not addictive for everyone who used it.

Are there any side effects when using Avoskin?

No, Avoskin has no side effects at all. It because Avoskin contains natural and safe materials as the ingredients.

Is Avoskin product kosher/halal?

Yes, it is. Avoskin only using natural ingredients and does not contains non-halal materials.

Do Avoskin officially registered in BPOM?

Yes, all products of Avoskin has been officially registered in BPOM. The BPOM number of our products are Intensive Divine Day Cream (NA18170103086), Luminous Emulsion Night Cream (NA18170103085), Avoskin Naufa Facial Soap (NA18131204019), dan Hydrating Treatment Essence (NA18161900328).

Is Avoskin safe for a pregnant and nursing women?

Yes, Avoskin is clinically tested safe to use for a pregnant and nursing women. Avoskin not affecting the condition of the fetus. Because Avoskin contains no mercury, hydroquinone, and other harmful chemicals. All products Avoskin only using safe, qualified, and premium natural ingredients.

I have been using Avoskin for one week. Why there has been no change in my skin?

Human skin needs time to regenerate. Normally, the regeneration process lasts for 28 days. Avoskin will show the result of regular use for 28 days.

If after 28 days still no change on my skin, is it means that Avoskin not suitable for my face?

The benchmark of the regeneration process does not always depend on 28-day cycles. First, Avoskin made with natural materials, so that the process will take time and growing naturally. Normally, Avoskin will show the results after 6-8 weeks of usage. Second, it depends on your skin type. There is a skin type with a very fast skin cells regeneration process, but there is also with a slower process. Thirdly, it depends on the severity of skin damage. The higher the severity, the longer the skin regeneration process. Fourth, it also depends on your habits in taking care of your skin, because healthy skin is always followed by a healthy lifestyle. The most important is, the naturals change will be yours if you taking care of your skin properly. Surely, there is always a big difference between the treated-well skin with untreated skin. So, you can have healthier and better skin with Avoskin.

How to joined to be AVO Store?

You can visit www.avoskinbeauty.com/distributor/register to read the terms and conditions. If you are interested, you can simply fill out the form on the page.

There are AVO Store in my city, can I still join as AVO Store?

Yes, you can join as AVO Store. We provide several levels; Premium AVO Store, AVO Store, resellers, and drop shippers. To determine the maximum number of each of these levels, contact us through our CS at LINE @avoskin or through email at [email protected]

I do not understand how the systems in the AVO Store. Can you explain it?

AVO Store is our business partners in all around Indonesia or overseas to distribute Avoskin products, so we can easily reach the customers. AVO Store could be an alternative for purchasing Avoskin with the cheaper shipping cost, and also with faster delivery in the city. The customers can choose a nearby AVO Store from their respective regions. So they can get Avoskin products easily, quickly, and efficiently. AVO Store can do promotions through social media such as Facebook, Instagram, Twitter, or Website, by providing chat services via BBM, Line, Whatsapp, SMS, and others to communicate with customers. Avoskin Official will recommend the purchase to the nearest AVO Store for every customer, so there will be a mutually beneficial relationship between Avoskin Official, AVO Store, and also customers in the transaction and providing the services.

What will I get from being AVO Store?

It will increase your income through the results of sales. You also will get free business consultation and promotion by Avoskin Official. Also, you will get the opportunity to earn free travel abroad each year through the Avoskin Experience program. AVO Store can run flexibly so it will not interfere with your daily routine and very suitable as a side business.

What is Avoskin Experience?

Avoskin Experience is an annual program by Avoskin. It held as an appreciation of the AVO Store's performance. Each year, we have 1-2 winners to receive the prize; free trip abroad with different countries each year.

Where can I see the pricelist of Avoskin products?

You can click www.avoskinbeauty.com/product to directly connected with our catalog. For information on each package or product, you can click on a product or package which you want to find out.

Can Avoskin be used with other beauty products?

Avoskin can be used in conjunction with other beauty products because of Avoskin is more flexible. However, we do not recommend you to combine Avoskin with "heavy-chemical" blend product. For maximum results, we recommend you to use the full treatment of Avoskin products.

Can I use makeup after using Avoskin?

Yes, you can. You can use makeup after applying Avoskin. Make sure that makeup products which used are safe and suitable for your skin.

Where can I find user testimonials of Avoskin?

You can follow all Avoskin Official accounts on Instagram, Facebook, and Twitter. You also can search them by hashtag #testimoniavoskin on any social media. To discover more, you can click www.avoskinbeauty.com/testimony

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