Customer Service

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We firmly believe in doing everything we can to ensure our customer's satisfaction. If you need to get in contact with us, have questions about purchasing, would like to order over the phone, or maybe just want to get some first-hand beauty advice, then please don’t hesitate to contact us. We’re ready to help. Read our FAQ to get our information or fill the form and we’ll give a response within 24 hours.



FAQ

FREQUENTLY ASKED QUESTION


How to order Avoskin products?

There are several options available through avosk.in/AvoskinBeauty to order Avoskin products online.

Currently, you can find Avoskin products at the nearest Watson, C&F Store, and Sociolla Store outlets. Besides, you may contact Avo Store or Avoskin official resellers that are spread across Indonesia. To find out the location and contact of the nearest Avo Store, visit page Avostore.

I do not understand how to purchasing via the website. Can you explain it?

You can follow the steps at www.avoskinbeauty.com/how-to-order. You can use your computer, laptop, or smartphone to access the website.

Is Avoskin suitable for my skin? Does Avoskin provide consulting service?

Avoskin formulated to suitable for all skin types. If you want to consult, contact us via Avoskin's official WhatsApp at http://avosk.in/WAOfficial or on +62 819 1410 2014 to connect directly with our Customer Service/Beauty Advisor (CS/BA).

Where can I see the pricelist of Avoskin products?

You can click www.avoskinbeauty.com/product to directly connected with our catalog. For information on each package or product, you can click on a product or package which you want to find out.

How can I identify the genuine products of Avoskin?

Avoskin's products with guaranteed quality are only officially sold through the website at www.avoskinbeauty.com, AVO Store, and e-commerce or offline store that cooperates with us. Make sure you receive the product with good packaging and sealed, complete with hologram stickers released by Avoskin.

Can I order Avoskin through the Official Avoskin's Whatsapp/Instagram/Facebook Page?

Currently, we do not serve manual orders. You can contact us via Whatsapp, Instagram, and Avoskin's Facebook Page for consultation or inquiries regarding ongoing products or promos.

Do Avoskin officially registered in BPOM?

Yes, all products of Avoskin have been officially registered in BPOM. You can verify the BPOM number of each Avoskin product through this page.

Is Avoskin product kosher/halal?

Yes, it is. Avoskin only using natural ingredients and does not contains non-halal materials.

Is Avoskin an addictive product?

No, Avoskin is not an addictive product. Avoskin only uses natural ingredients with a highly hygienic process in the making. It makes Avoskin not addictive for everyone who used it.

Are there any side effects when using Avoskin?

No, Avoskin has no side effects at all. It because Avoskin contains natural and safe materials as ingredients.

Is Avoskin safe for pregnant and nursing women?

Most Avoskin products have been clinically tested to be safe for pregnant and nursing women. However, the use of Avoskin products with BHA, retinol, and Alpha Arbutin for pregnant and nursing women should first be referred to a physician.

Is Avoskin suitable for sensitive skin types?

The formula of Avoskin was designed to suitable for all skin types, including sensitive skin.

I use Avoskin for one week, why my face become rough suddenly?

There is a sign of detoxification. It can be considered as the adaptation process of the skin. Another reason, it may happen because you previously used a blended product containing heavy chemicals. Avoskin's formula will work to remove the chemicals that exist in your skin through detoxification. It normally takes place within 4-6 weeks to make your skin back to neutral.

If my skin had been rough, is it safe to continue using Avoskin?

There is no problem to continue the use of Avoskin in your face. With the use of Avoskin regularly, skin adaptation will be faster, and the performance of Avoskin's formula will be increased.

I have been using Avoskin for one week. Why there has been no change in my skin?

Human skin needs time to regenerate. Normally, the regeneration process lasts for 28 days. Avoskin will show the result of regular use for 28 days.

If after 28 days still no change on my skin, is it means that Avoskin not suitable for my skin?

The benchmark of the regeneration process does not always depend on 28-day cycles. First, Avoskin made with natural materials, so that the process will take time and growing naturally. Normally, Avoskin will show the results after 6-8 weeks of usage. Second, it depends on your skin type. There is a skin type with a very fast skin cell regeneration process, but there is also a slower process. Thirdly, it depends on the severity of skin damage. The higher the severity, the longer the skin regeneration process. Fourth, it also depends on your habits in taking care of your skin, because healthy skin is always followed by a healthy lifestyle. The most important is, the naturals change will be yours if you taking care of your skin properly. Surely, there is always a big difference between treated-well skin with untreated skin. So, you can have healthier and better skin with Avoskin.

Can Avoskin products remove acne?

Yes, it can. Avoskin will optimize the condition of your face to keep it clean, healthy, fresh, and bright naturally. The formula of Avoskin will work to eliminate acne and preventing the emergence of new acne.

How long do I need to get rid of acne?

It depends on the severity of your acne, and also depends on the conditions of your skin. The severity of acne is different in each person. The higher the level of severity, the longer the healing process. It is also determined by the skin type in a person. There is a skin type with a fast and slow regeneration process. However, acne and damaged skin will be removed quickly when you treat it with proper care. Using Avoskin routinely to get better skin is the right way. Normally, Avoskin will give great changes to your skin within 6-8 weeks.

Can Avoskin be used with other beauty products?

Avoskin can be used in conjunction with other beauty products because Avoskin is more flexible. However, we do not recommend you combine Avoskin with a "heavy-chemical" blend product. For maximum results, we recommend you to use the full treatment of Avoskin products.

Can I use makeup after using Avoskin?

Yes, you can. You can use makeup after applying Avoskin. Make sure that makeup products which used are safe and suitable for your skin.

How to joined to be Avo Store?

You can visit www.avoskinbeauty.com/avostore/join-avo-store/, you can complete the form directly from this page. You can also register through Avo Store's official Whatsapp on +62 895 2713 2606.

I do not understand how the systems in the Avo Store. Can you explain it?

Avo Store is Avoskin's business partner that is spread throughout Indonesia. With favorable terms and systems, over 150 Avo Stores have joined and had a meaningful journey with Avoskin. Avo Store may be an alternative to purchasing Avoskin products with lower shipping costs and faster delivery, as consumers may choose the nearest AVO store to their respective regions. This allows our customers in any region to obtain Avoskin products easily, quickly, and effectively. Avo Store may engage in social media promotions such as Facebook, Instagram, Twitter, Marketplace, or Website.

What will I get from being Avo Store?

By joining the Avo store, you have the possibility of obtaining:

- Profits of millions Rupiah per month.

- Exclusive reward.

- Regular marketing counseling and training services.

- Assistance with promotional and commercial materials to enhance online store services.

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